| 1. To help us understand your response, please tell us a little about yourself. What is your primary role at Sweet Briar College? | |||
|---|---|---|---|
| Response Percent |
Response Count |
||
| Faculty |
|
39.8% | 47 |
| Staff |
|
60.2% | 71 |
| answered question | 118 | ||
|
|
skipped question |
0
|
|
| 2. What style of computer do you normally use at the college? | |||
|---|---|---|---|
| Response Percent |
Response Count |
||
| Desktop |
|
49.2% | 58 |
| Laptop |
|
50.8% | 60 |
| answered question | 118 | ||
|
|
skipped question |
0
|
|
| 3. When you are on the road, how do you normally connect to the Internet? | |||
|---|---|---|---|
| Response Percent |
Response Count |
||
| Hotels and motels all offer high speed Internet |
|
76.7% | 46 |
| I use a cell phone provider's wireless modem |
|
8.3% | 5 |
| I use the laptop's modem to call Sweet Briar College |
|
11.7% | 7 |
| Other |
|
13.3% | 8 |
| answered question | 60 | ||
|
|
skipped question |
58
|
|
| 4. I normally use dial-up to connect because | |||
|---|---|---|---|
| Response Percent |
Response Count |
||
| There is often no Internet access where I stay. |
|
25.0% | 1 |
| There is often no cell phone service where I stay. | 0.0% | 0 | |
| I need specific resources that can only be accessed from on-campus. |
|
50.0% | 2 |
| It's confusing to switch. | 0.0% | 0 | |
| Other |
|
25.0% | 1 |
 Since it is slow, expensive, and few people are using it, we are considering scaling back or eliminating dial-up service. Your comments would be appreciated. |
2 | ||
| answered question | 4 | ||
|
|
skipped question |
114
|
|
| 5. Most college-owned machines are on a four-year life cycle replacement schedule. If your life cycle machine was replaced during the last year, please let us know how we did. | ||||||
|---|---|---|---|---|---|---|
| Excellent | Good | Fair | Poor | N/A | Response Count |
|
| Getting you the machine you wanted | 37.3% (41) | 7.3% (8) | 0.0% (0) | 1.8% (2) | 53.6% (59) | 110 |
| Moving programs, bookmarks, shortcuts and data | 29.0% (31) | 13.1% (14) | 3.7% (4) | 0.0% (0) | 54.2% (58) | 107 |
| Working with your schedule | 33.3% (36) | 13.9% (15) | 1.9% (2) | 0.0% (0) | 50.9% (55) | 108 |
| Please give us your suggestions for improvement |
7 | |||||
| answered question | 110 | |||||
|
|
skipped question |
8
|
||||
| 6. Most college-owned printers are part of a life cycle replacement. If a life-cycle printer you normally use was replaced during the last 12 months, please tell us how we did. | |||||||
|---|---|---|---|---|---|---|---|
| Excellent | Good | Fair | Poor | N/A | Rating Average |
Response Count |
|
| Configuring the printer the way you need | 17.3% (19) | 11.8% (13) | 0.0% (0) | 0.9% (1) | 70.0% (77) | 1.48 | 110 |
| Installing the necessary printer drivers | 18.3% (20) | 9.2% (10) | 0.9% (1) | 0.9% (1) | 70.6% (77) | 1.47 | 109 |
| Enabling you to print from Word | 19.3% (21) | 10.1% (11) | 0.0% (0) | 0.9% (1) | 69.7% (76) | 1.42 | 109 |
| Enabling you to print from Banner | 10.4% (11) | 6.6% (7) | 0.9% (1) | 0.9% (1) | 81.1% (86) | 1.60 | 106 |
| Enabling you to print from sagan | 6.5% (7) | 3.7% (4) | 0.0% (0) | 0.9% (1) | 88.8% (95) | 1.58 | 107 |
| If there is work that we still need to do, please let us know |
8 | ||||||
| answered question | 110 | ||||||
|
|
skipped question |
8
|
|||||
| 7. Do you normally use an Apple or Windows machine at SBC? | |||
|---|---|---|---|
| Response Percent |
Response Count |
||
| Apple |
|
38.2% | 42 |
| Windows |
|
61.8% | 68 |
| answered question | 110 | ||
|
|
skipped question |
8
|
|
| 8. What version of MacOS do you use? | |||
|---|---|---|---|
| Response Percent |
Response Count |
||
| 10.5 (Leopard) |
|
40.5% | 17 |
| 10.4 (Tiger) |
|
19.0% | 8 |
| 10.3 (Pather) |
|
7.1% | 3 |
| other |
|
2.4% | 1 |
| don't know |
|
31.0% | 13 |
| answered question | 42 | ||
|
|
skipped question |
76
|
|
| 9. Please share your opinion of the standard software configuration we provide for the Mac. | |||||
|---|---|---|---|---|---|
| Great, couldn't live without it | OK, gets the job done | Terrible | Never use it | Response Count |
|
| Office 2004 | 41.5% (17) | 48.8% (20) | 0.0% (0) | 9.8% (4) | 41 |
| Acrobat Reader | 50.0% (21) | 50.0% (21) | 0.0% (0) | 0.0% (0) | 42 |
| Firefox | 54.8% (23) | 28.6% (12) | 0.0% (0) | 16.7% (7) | 42 |
| Thunderbird | 31.7% (13) | 24.4% (10) | 2.4% (1) | 41.5% (17) | 41 |
| iTunes | 38.1% (16) | 35.7% (15) | 0.0% (0) | 26.2% (11) | 42 |
| Filemaker Pro | 7.5% (3) | 10.0% (4) | 0.0% (0) | 82.5% (33) | 40 |
| Dreamweaver | 17.1% (7) | 24.4% (10) | 0.0% (0) | 58.5% (24) | 41 |
| Real Player | 27.5% (11) | 35.0% (14) | 0.0% (0) | 37.5% (15) | 40 |
| Windows Media Player | 18.4% (7) | 31.6% (12) | 7.9% (3) | 42.1% (16) | 38 |
| Meeting Maker | 28.2% (11) | 17.9% (7) | 0.0% (0) | 53.8% (21) | 39 |
| Norton Antivirus | 25.6% (10) | 46.2% (18) | 0.0% (0) | 28.2% (11) | 39 |
| Windows Remote Desktop | 10.3% (4) | 25.6% (10) | 0.0% (0) | 64.1% (25) | 39 |
| Stuffit Expander | 21.6% (8) | 35.1% (13) | 5.4% (2) | 37.8% (14) | 37 |
| Suggestions for standard software |
11 | ||||
| answered question | 42 | ||||
|
|
skipped question |
76
|
|||
| 10. A number of Students with newer computers use Office 2008. Office 2008 has a different look and feel from earlier versions and has some features that are not backward compatible. How do you feel about moving to Office 2008 on College-owned machines? | |||
|---|---|---|---|
| Response Percent |
Response Count |
||
| Go for it: we need to stay current |
|
47.6% | 20 |
| OK, but I am going to need some training |
|
23.8% | 10 |
| Students can save files using the older formats |
|
7.1% | 3 |
| No way! Stick with what works. |
|
9.5% | 4 |
| I have no opinion/don't use the software |
|
11.9% | 5 |
| We welcome your comments/suggestions |
5 | ||
| answered question | 42 | ||
|
|
skipped question |
76
|
|
| 11. Do you use either VMware Fusion or Parallels? | |||
|---|---|---|---|
| Response Percent |
Response Count |
||
| Yes (you will be asked some questions about windows) |
|
31.0% | 13 |
| No |
|
42.9% | 18 |
| Don't know |
|
26.2% | 11 |
| answered question | 42 | ||
|
|
skipped question |
76
|
|
| 12. What version of Windows are you using? | |||
|---|---|---|---|
| Response Percent |
Response Count |
||
| Windows Vista |
|
4.0% | 4 |
| WindowsXP Pro |
|
56.4% | 57 |
| Windows98 |
|
6.9% | 7 |
| Don't know |
|
32.7% | 33 |
| answered question | 101 | ||
|
|
skipped question |
17
|
|
| 13. Most Windows platforms are running WindowsXP. Since Microsoft is phasing out support for XP, we are considering whether to make Vista Business the standard build for new machines. Vista generally requires more memory and a better graphics card than XP and has a somewhat different look and feel. Most 16-bit software (left over from previous versions of Windows) works in XP, but not in Vista. Your opinion would be appreciated. | |||
|---|---|---|---|
| Response Percent |
Response Count |
||
| Go Vista, we should stay current |
|
17.8% | 18 |
| Wait and see: they should have a Vista replacement in 2009 |
|
34.7% | 35 |
| Stick with XP |
|
22.8% | 23 |
| It doesn't matter: they are pretty much the same |
|
24.8% | 25 |
| answered question | 101 | ||
|
|
skipped question |
17
|
|
| 14. Please share your opinion of the standard software configuration we provide for Windows. | |||||
|---|---|---|---|---|---|
| Great, couldn't live without it | OK, gets the job done | Terrible | Never use it | Response Count |
|
| Office 2003 Professional | 42.7% (41) | 36.5% (35) | 1.0% (1) | 19.8% (19) | 96 |
| Acrobat Reader | 48.5% (48) | 35.4% (35) | 0.0% (0) | 16.2% (16) | 99 |
| Firefox | 33.3% (32) | 26.0% (25) | 2.1% (2) | 38.5% (37) | 96 |
| Thunderbird | 20.4% (20) | 27.6% (27) | 2.0% (2) | 50.0% (49) | 98 |
| Internet Explorer | 22.4% (22) | 38.8% (38) | 8.2% (8) | 32.7% (32) | 98 |
| iTunes | 24.5% (24) | 23.5% (23) | 0.0% (0) | 52.0% (51) | 98 |
| Dreamweaver | 16.8% (16) | 14.7% (14) | 0.0% (0) | 68.4% (65) | 95 |
| Real Player | 16.5% (16) | 37.1% (36) | 3.1% (3) | 44.3% (43) | 97 |
| Windows Media Player | 13.5% (13) | 49.0% (47) | 3.1% (3) | 34.4% (33) | 96 |
| Meeting Maker | 23.0% (23) | 28.0% (28) | 3.0% (3) | 47.0% (47) | 100 |
| Norton Antivirus | 33.0% (33) | 46.0% (46) | 0.0% (0) | 21.0% (21) | 100 |
| Suggestions for standard software |
26 | ||||
| answered question | 101 | ||||
|
|
skipped question |
17
|
|||
| 15. A number of Students with newer computers use Office 2007. Office 2007 has a different look and feel from earlier versions and has some features that are not backward compatible. How do you feel about moving to Office 2007 on College-owned machines? | |||
|---|---|---|---|
| Response Percent |
Response Count |
||
| Go for it: we need to stay current |
|
49.5% | 50 |
| OK, but I am going to need some training |
|
16.8% | 17 |
| Students can save files using the older formats |
|
4.0% | 4 |
| No way! Stick with what works. |
|
9.9% | 10 |
| I have no opinion/don't use the software |
|
19.8% | 20 |
| We welcome your comments/suggestions |
21 | ||
| answered question | 101 | ||
|
|
skipped question |
17
|
|
| 16. If you have called for HELP (x4357) during the past year, how did we do? | |||||||
|---|---|---|---|---|---|---|---|
| Excellent | Good | Fair | Poor | N/A | Rating Average |
Response Count |
|
| Do you usually get a live person? | 63.4% (64) | 30.7% (31) | 5.0% (5) | 0.0% (0) | 1.0% (1) | 1.41 | 101 |
| How courteous was the person answering your call? | 63.4% (64) | 23.8% (24) | 9.9% (10) | 2.0% (2) | 1.0% (1) | 1.50 | 101 |
| How accurately do we resolve your problems? | 54.5% (55) | 36.6% (37) | 6.9% (7) | 1.0% (1) | 1.0% (1) | 1.54 | 101 |
| How quickly do we resolve your problems? | 53.5% (54) | 34.7% (35) | 7.9% (8) | 2.0% (2) | 2.0% (2) | 1.58 | 101 |
| answered question | 101 | ||||||
|
|
skipped question |
17
|
|||||
| 17. During the past year, if you stopped in to our facility in the Sales Building, please tell us about your experience. | |||||||
|---|---|---|---|---|---|---|---|
| Excellent | Good | Fair | Poor | N/A | Rating Average |
Response Count |
|
| Was someone available to discuss the problem? | 46.5% (47) | 12.9% (13) | 2.0% (2) | 0.0% (0) | 38.6% (39) | 1.27 | 101 |
| Were we accurate in diagnosing it? | 42.6% (43) | 12.9% (13) | 3.0% (3) | 0.0% (0) | 41.6% (42) | 1.32 | 101 |
| Were the repairs completed in a timely manner? | 40.0% (40) | 12.0% (12) | 2.0% (2) | 2.0% (2) | 44.0% (44) | 1.39 | 100 |
| Did we fix the problem? | 39.6% (40) | 15.8% (16) | 2.0% (2) | 0.0% (0) | 42.6% (43) | 1.34 | 101 |
| Please give us your suggestions for improving the Help Desk area. |
15 | ||||||
| answered question | 101 | ||||||
|
|
skipped question |
17
|
|||||
| 18. If you used Web Help Desk to enter and track a work order during the past 12 months, please let us know about your experience. | |||||||
|---|---|---|---|---|---|---|---|
| Excellent | Good | Fair | Poor | N/A | Rating Average |
Response Count |
|
| How convenient was it? | 26.0% (26) | 14.0% (14) | 7.0% (7) | 3.0% (3) | 50.0% (50) | 1.74 | 100 |
| Were the status reports useful? | 26.0% (26) | 17.0% (17) | 6.0% (6) | 0.0% (0) | 51.0% (51) | 1.59 | 100 |
| Did we fix the problem? | 30.7% (31) | 17.8% (18) | 2.0% (2) | 0.0% (0) | 49.5% (50) | 1.43 | 101 |
| If you prefer other Help Desk software, please share your preferences. |
7 | ||||||
| answered question | 101 | ||||||
|
|
skipped question |
17
|
|||||
| 19. Please indicate the type of computers you use at home. | |||
|---|---|---|---|
| Response Percent |
Response Count |
||
| Windows Desktop |
|
41.6% | 42 |
| Windows Laptop |
|
38.6% | 39 |
| Apple Desktop |
|
8.9% | 9 |
| Apple Laptop |
|
25.7% | 26 |
| I do not use a computer at home |
|
4.0% | 4 |
| answered question | 101 | ||
|
|
skipped question |
17
|
|
| 20. The work at home program is managed by The Foundation for California Community Colleges (http://www.collegebuys.org). Through this you can obtain Microsoft Windows and Microsoft Office at greatly discounted prices. Were you aware of this program? | |||
|---|---|---|---|
| Response Percent |
Response Count |
||
| Yes, I've used it. |
|
17.5% | 17 |
| Yes, but I haven't used it. |
|
17.5% | 17 |
| I was not aware of it. |
|
64.9% | 63 |
| answered question | 97 | ||
|
|
skipped question |
21
|
|
| 21. There may be a few catches to the work at home program depending on how you use the software. The licenses are granted to Sweet Briar College with the right for you to use it to work from home. (It is not intended for personal use. If you are no longer employed by Sweet Briar you are expected to remove the software.) | |||
|---|---|---|---|
| Response Percent |
Response Count |
||
| That's fine. |
|
69.1% | 67 |
| That's not what I need. |
|
11.3% | 11 |
| I really don't need anything. |
|
19.6% | 19 |
| answered question | 97 | ||
|
|
skipped question |
21
|
|
| 22. JourneyEd manages our Campuswide licensing agreement with Microsoft. Educational discounts are available for faculty and staff through their web site (http://www.journeyed.com). Products offered include Microsoft Windows, Microsoft Office, Adobe Acrobat, Adobe Photoshop and many other products. The Microsoft licenses are more expensive than the work at home version, but they are licensed to you rather than the college and can be used as you see fit. | |||
|---|---|---|---|
| Response Percent |
Response Count |
||
| Yes, I've used it. |
|
8.2% | 8 |
| Yes, but I haven't used it. |
|
16.5% | 16 |
| I was not aware of it. |
|
75.3% | 73 |
| answered question | 97 | ||
|
|
skipped question |
21
|
|
| 23. Warranty Repair Service for Apple and Dell Computers | ||||
|---|---|---|---|---|
| Yes | No | N/A | Response Count |
|
| Were you aware of the service? | 61.1% (58) | 29.5% (28) | 9.5% (9) | 95 |
| Have you used the service? | 25.3% (24) | 58.9% (56) | 15.8% (15) | 95 |
| Was the service performed in a timely manner? | 24.2% (23) | 0.0% (0) | 75.8% (72) | 95 |
| Was it convenient to get the service done on campus? | 27.4% (26) | 0.0% (0) | 72.6% (69) | 95 |
| Did we fix the problem? | 24.2% (23) | 2.1% (2) | 73.7% (70) | 95 |
| We welcome your comments/suggestions regarding our warranty repair services |
5 | |||
| answered question | 95 | |||
|
|
skipped question |
23
|
||
| 24. Computer Services can perform other repairs and services, such as software installation or virus removal (paid through the bookshop) | ||||
|---|---|---|---|---|
| Yes | No | N/A | Response Count |
|
| Were you aware of these services? | 67.4% (64) | 24.2% (23) | 8.4% (8) | 95 |
| Have you used these services? | 29.5% (28) | 52.6% (50) | 17.9% (17) | 95 |
| Was the work completed in a timely manner? | 29.5% (28) | 0.0% (0) | 70.5% (67) | 95 |
| Was it convenient to get the work done on campus? | 31.6% (30) | 0.0% (0) | 68.4% (65) | 95 |
| Was the quality of work satisfactory? | 29.8% (28) | 1.1% (1) | 69.1% (65) | 94 |
| We would appreciate your comments/suggestions regarding our reimbursable services |
3 | |||
| answered question | 95 | |||
|
|
skipped question |
23
|
||
| 25. How do you connect to the Internet from home? | |||
|---|---|---|---|
| Response Percent |
Response Count |
||
| DSL |
|
41.1% | 39 |
| Cable Modem |
|
13.7% | 13 |
| Wireless (Cell phone provider) |
|
15.8% | 15 |
| Dial-up |
|
28.4% | 27 |
| I do not connect to the Internet from home. |
|
1.1% | 1 |
| answered question | 95 | ||
|
|
skipped question |
23
|
|
| 26. When you connect to the Internet via dial-up, where do you call when you dial? | |||
|---|---|---|---|
| Response Percent |
Response Count |
||
| Commercial Internet Service Provider |
|
22.2% | 6 |
| Sweet Briar College |
|
74.1% | 20 |
| Other |
|
3.7% | 1 |
| answered question | 27 | ||
|
|
skipped question |
91
|
|
| 27. We are thinking about scaling back or eliminating dial-up service due to the cost, speed, and small number of people using it. | |||
|---|---|---|---|
| Response Percent |
Response Count |
||
| Cable/DSL is not available where I live. |
|
55.0% | 11 |
| I cannot get Internet service from my cell phone provider where I live. |
|
20.0% | 4 |
| I need resources that can only be accessed from on campus. |
|
20.0% | 4 |
| I don't want to pay for Internet access. |
|
45.0% | 9 |
| I only use it in an emergency if nothing else works. | 0.0% | 0 | |
| Other |
|
15.0% | 3 |
| Your comments would be appreciated. |
5 | ||
| answered question | 20 | ||
|
|
skipped question |
98
|
|